iCRM WABA AI Chatbot helps businesses automate common WhatsApp enquiries, forward conversations to staff when needed and keep customer activity connected to CRM records.
Use AI for first response and common support questions, while your team stays available for complex enquiries, service cases and sales follow-up.
Customer contacts your business through the WhatsApp channel.
The conversation is linked into your CRM customer engagement workflow.
The AI chatbot answers common questions using your configured knowledge base.
Selected conversations can be forwarded to staff for follow-up where configured.
Agents can continue the conversation when customer needs are more specific.
Contacts, reminders, service cases and follow-up records stay connected.
Plan customer conversations around a WhatsApp Business API operating model.
Use AI to answer common enquiries and reduce repetitive manual replies.
Train your chatbot with business information, FAQs and service details.
Let agents continue the conversation for sales, service and follow-up cases.
Keep WhatsApp conversations connected with contact records and customer history.
Use reminders, follow-up actions and reports to understand customer activity.
Answer product, order, availability and after-sales questions more consistently.
Handle enquiries, appointment questions, service status and follow-up requests.
Respond to course, class, fee and registration enquiries using a guided workflow.
Support front-desk enquiry handling and service information requests.
Reply to booking, menu, event, delivery and customer service questions.
Capture service requests, defects, appointments and customer follow-up activity.
Discuss your WhatsApp Business API needs, AI knowledge base, customer support process and human takeover workflow with BizCloud Asia.