System Overview
Three connected areas: customer request, admin portal and display screen.
BizCloud Cloud QMS and WhatsApp QMS help businesses manage customer flow at physical counters. Both versions use a similar admin portal. Cloud QMS focuses on browser queue status and TV display. WhatsApp QMS adds WhatsApp-based customer communication when configured.
Customers scan a QR code, fill in details and receive a queue number without installing an app.
Staff and supervisors manage queue calling, settings, reports, access and daily operations.
Waiting area screen shows the current serving queue numbers and recent calls.
User Roles & Access
Separate management access from daily counter access.
| Feature | Admin | Employee |
|---|---|---|
| Dashboard overview | Yes | Yes |
| Queue Control | Yes | Yes |
| Queue type open / pause toggle | Yes | Yes |
| Queue type settings | Yes | Limited |
| Company settings | Yes | Limited |
| Queue request history | Yes | Yes |
| KPI dashboard | Yes | Yes, if assigned |
| Admin user management | Yes | No |
Login & Email OTP
Access the admin portal using assigned credentials.
Use the portal URL provided during setup.
Type the assigned username and password.
Answer the simple verification question shown on screen.
Enter the OTP received through the registered email address.
Dashboard
Monitor queue activity and daily status.
View served queue count for the day.
Monitor total queue requests submitted today.
See waiting and serving queue status.
Pause or reopen queue types when needed.
Queue Control
The daily working screen for counter staff.
Choose the counter number before calling customers.
View all queues or narrow to a specific service queue.
Click the customer queue entry from the waiting list.
Use next, skip, priority handling, recall or transfer according to your workflow.
Call the selected queue number and update the customer-facing status.
Mark a queue as skipped when the customer is absent or not ready.
Handle priority queue situations when approved by your operating procedure.
Call a recently served queue number again when needed.
Settings
Configure queue types, customer page and company information.
| Setting | Description |
|---|---|
| Description | Internal name for the queue type, such as Walk In or Appointment. |
| Button text | Label shown to customers on the queue request page. |
| Prefix | Queue number prefix shown on the customer ticket. |
| Daily limit | Optional control for the maximum daily requests for a queue type. |
| Open / pause | Temporarily open or pause a queue type from customer submission. |
| Visibility | Show or hide selected queue types from the public request page. |
Reports & KPI Analytics
Review queue history and operational performance.
Compare request and served volume by day.
Identify busy periods for staffing discussion.
Review activity by queue category.
Compare counter handling records for management review.
Queue request history can be filtered by date, customer information, service type and queue status. Export availability depends on the configured portal setup.
Admin Users
Manage staff accounts and access level.
Create login access for managers or counter staff.
Update username, email or assigned role when staff responsibilities change.
Reset credentials when a staff member needs new access.
Disable access for staff who no longer need the portal.
Customer Queue Request Page
The QR page customers use to join the queue.
| Element | Customer Experience |
|---|---|
| Service buttons | Customer chooses the service queue they need. |
| Customer form | Customer enters required details such as name, phone and request information. |
| Verification code | Helps reduce automated submissions. |
| Confirmation page | Customer receives a queue number and can view queue status. |
TV Display Screen
Waiting area display for currently serving numbers.
Use the unique display URL prepared for your company or branch.
Open the display page on a Smart TV browser or connected device.
Customers watch the screen to know which number is being called.
Troubleshooting
Common issues and simple checks.
| Issue | Suggested Check |
|---|---|
| Queue list not loading | Check internet connection, refresh the page and confirm login session is active. |
| Cannot call queue number | Confirm a counter number and queue item are selected before pressing an action button. |
| Queue type not visible to customers | Check whether the queue type is paused, hidden or has reached configured daily limit. |
| OTP not received | Check spam folder and confirm the registered email address with your administrator. |
| TV display not updating | Refresh the display page and confirm queue actions are completing in Queue Control. |
| WhatsApp message not received | Check WhatsApp QMS configuration and message history if WhatsApp notification is enabled. |
Quick Reference
Daily counter workflow for staff.
BizCloud Asia can help your team review queue workflow, branch setup, display arrangement and staff training needs.