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Enhance Your Call Center with AlienCloud SCALE PBX

Maximize your call center and tele-sales capabilities with AlienCloud SCALE PBX. Easily handle calls, link your CRM, and gain valuable insights with advanced analytics. Manage SIP trunks, set up custom IVR menus, and receive alerts and instant messages—all from your web browser.

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AlienCloud PBX SCALE-10AlienCloud PBX SCALE-20AlienCloud PBX SCALE-30AlienCloud PBX SCALE-40AlienCloud PBX SCALE-50AlienCloud PBX SCALE-60
Extensions & Concurrent Calls10 Extensions
4 Concurrent Calls		20 Extensions
8 Concurrent Calls		30 Extensions
12 Concurrent Calls		40 Extensions
16 Concurrent Calls 		50 Extensions
20 Concurrent Calls 		60 Extensions
24 Concurrent Calls
Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording
ChatLinkus ChatLinkus ChatLinkus ChatLinkus ChatLinkus ChatLinkus Chat
SoftphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphone
ApplicationLinkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App
PriceMYR 119 / MonthMYR 199 / MonthMYR 299 / MonthMYR 389 / MonthMYR 489 / MonthMYR 589 / Month
Feature Highlights
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports in the format of graphs or charts
  • Linkus UC Clients (Web browser, iOS / Android App, Windows and Mac softphone)

Optional SIP Service
SIP Trunk Package
(AlienVoIP SIP)		1 MY DID + 500mins Airtime
(RM70 / month)		1 MY DID + 500mins Airtime
(RM70 / month)		1 MY DID + 500mins Airtime
(RM70 / month)		2 MY DID + 1100mins Airtime
(RM120 / month)		2 MY DID + 1100mins Airtime
(RM120 / month)		2 MY DID + 1100mins Airtime
(RM120 / month)
Monthly TotalMYR 189 / MonthMYR 269 / MonthMYR 369 / MonthMYR509 / MonthMYR 609 / MonthMYR 709 / Month
  • Subject to 8% SST
  • **Minimum 12 months subscription with Advance payment
  • **One Time Activation RM300
  • **Include Remote Setup and Remote Training Session
  • **On-site setup and training subject to service charges
  • MY DID number is assigned randomly and subject to approval
  • **Required Business Registration Forms, Director I/C or Passport, Company Address Verification
  • Free call minutes applicable to Malaysia Mobile and Nationwide only.
  • **IDD call charges separately
  • Additional 10,000 Minutes call Recording RM80/month
  • Outbound call charges is separately in Prepaid Basis
  • Malaysia Local & Mobile : as low as RM0.08/min (***)
  • Additional inbound channel or DID number RM10/month
  •  

AlienCloud SCALE PBX Features

AlienCloud SCALE PBX offers users a comprehensive suite of standard telephony features, along with robust enterprise-level VoIP and unified communications options.

Tailor voice responses to direct incoming calls to the right person or department.

Establish custom rules for each extension, dictating availability and call routing preferences.

Forward incoming calls to an alternative destination, like a mobile phone number, when the intended recipient is unavailable.

Forward a local phone number to your PBX system to maintain a local presence without being physically present.

alienvoip cloud pbx unified communications solution

Advantages of AlienCloud SCALE PBX

alienvoip cloud pbx low cost setup bizcloud asia

Minimal Initial Costs

Our cloud-hosted PBX is a cost-effective solution that removes the need for significant capital investments in infrastructure and ongoing maintenance expenses. Typically, the only initial investment required for most cloud PBX setups is IP phones.

simple setup off site solution alienvoip cloud pbx bizcloud asia

Simple Setup & Maintenance

AlienCloud SCALE PBX offers on-site energy and space savings by being an off-site solution. It eliminates the need for in-house expertise for hardware installation and maintenance, as your hosted PBX service provider typically handles all these tasks.

Rapid Scalability

AlienCloud PBX adapts to your business growth. You can add new users anytime as needed. We charge on a simple user-per-month basis, ensuring you only pay for what you need while your phone system scales with your business.
aliencloud voip diagram bizcloud asia remote working

Remote Working

Our cloud PBX system unifies headquarters, branch offices, and remote workers, providing the same features and ensuring business continuity. For remote employees, the workplace can be anywhere with an internet connection.

AlienCloud PBX SCALE with Unified Communications

Combined with AlienCloud PBX SCALE, Linkus UC Clients enable BYOD mobility and unified communications for your team. Turn your Windows, Mac, iOS, and Android devices into office extensions with all phone system functionalities—eliminating the need for desk phones.

Benefit from advanced features such as instant messaging, presence, contact management, CRM integration, CTI, and a Click-to-Call Chrome extension.

aliencloud pbx unified communications bizcloud asia

Yeastar Cloud PBX

Flexible and Compatible Phone System

Connecting to SIP Trunks

Yeastar Cloud PBX is interoperable with standard SIP trunks. We have run comprehensive compatibility tests with over 75 SIP trunk providers and provide you default configuration template to save time and effort.

Working with SIP Endpoints

Most SIP-based phones are supported by Yeastar Cloud PBX. You can bulk-configure IP phones from Yealink, Fanvil, Cisco, Snom, Polycom, Gigaset, Grandstream, Htek, and other brands using the Auto Provisioning feature.

Integrating with Other Technologies

By integrating with Microsoft Teams, Zoho CRM, and other 3rd-party systems, Yeastar Cloud PBX helps reduce setup, provide a seamless user experience, increase employee efficiency, and unlock more possibilities for your business.

Connecting PSTN, ISDN
& Analog Lines

You can use Yeastar VoIP Gateways to connect PSTN, EI/TI/PRI, ISDN BRI, GSM/3G/4G trunks, and analog phones with Yeastar Cloud PBX to maintain your current equipment while still harnessing the power of cloud and VoIP technology.

LinkusPBX Private Cloud IP-PBX

linkus pbx private cloud ip pbx bizcloud asia
Unified Communications as a Service phone system for all your business needs. Designed for SMBs, LinkusPBX delivers enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution. LinkusPBX powered by Yeastar Cloud PBX platform for SMB across Southeast Asia – Malaysia, Singapore, Indonesia, Thailand, Philippines, Brunei, Vietnam, Cambodia, Laos, Myanmar and East Timor.

LinkusPBX Private Cloud IP-PBX

Work anywhere with integrated voice, messaging, conferencing and more from virtually any devices. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.
all in one unified communications ip pbx bizcloud asia

All-in-One Unified Communications IP-PBX

Work anywhere with integrated voice, messaging, conferencing and more from virtually any devices. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.

All-in-One Unified Communications IP-PBX

LinkusPBX allow you to unify your headquarter with remote offices and a handful of teleworkers within a single PBX system, giving geographically dispersed employees the same features and continuity as in-house users.
compatible with sip trunks gateways ip phones bizcloud asia

All-in-One Unified Communications IP-PBX

LinkusPBX support SIP trunks and compatible with PSTN, E1/T1/PRI, ISDN BRI, and GSM/3G/4G are also supported through Yeastar VoIP Gateways. LinkusPBX able to work with mainstream IP phones, Snom and Yealink IP phones can all be auto-provisioned in bulk.

Manage and Control Your Calls

linkus voip calls tb bizcloud asia
Make and receive VoIP calls on your computer and mobile phones
linkus transfer call tb bizcloud asia
Transfer, hold, mute, and record a call to any phone number or extension
linkus settings call tb bizcloud asia
Set up call forwarding rules and ring strategy settings easily
linkus call logs tb bizcloud asia
Check missed calls, call history, manage voicemails and one-touch recordings

Inbound Call Center All-inclusive Features

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Skill-based Routing
  • Priority Queue & Acceleration
  • Ring Group
  • Queue Callback
  • Queue Panel
  • Queue Call Logs
  • Call Recording
  • Call Monitoring
  • Call Whisper & Live Coaching
  • Call Transfer (Cold/Warm)
  • Three-way Calling
  • Custom Voice Prompts
  • Music on Hold
  • Queue Position Annoucement
  • Wallboard & Real-time Analytics
  • SLA Monitoring
  • Post-Call Surveys
  • Agent Peformance Reports
  • Queue Performance Reports
  • Satisfaction Survey Report
  • CRM Integration
  • Helpdesk Integration
  • Estimated Wait Time Announcement
  • Linkus Softphones
  • Computer telephony integration (CTI)
  • More in the brochure
  • Missed Call Disposition
  • Queue Manager
  • Dynamic & Statistic Agents

Ideal cloud-based PBX solution for all SMEs

Advanced manage calls features tailored for demanding business environments like call centers, seamlessly integrated with CRM systems and robust call detail analytics.

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